Frequently Asked Questions
Everything you need to know about CANNI products and orders.
Are CANNI gel polishes HEMA-free and vegan?
Yes, CANNI is committed to safety and quality. Our gel polishes are 100% vegan, cruelty-free, and formulated to be HEMA-free to minimize the risk of skin irritation and allergies.
How long does a CANNI manicure typically last?
When applied correctly with our base and top coats, a CANNI gel manicure can last up to 21 days without chipping or peeling, maintaining a high-gloss finish.
Do you offer international shipping?
We certainly do! CANNI Official ships to over 50 countries worldwide. Shipping times and costs vary depending on the destination and are calculated at checkout.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Which UV/LED lamp should I use with CANNI gel?
While our products are compatible with most standard nail lamps, we recommend using a 36W or 48W LED/UV lamp for optimal curing times (typically 30-60 seconds for LED, or 2 minutes for UV).
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.