Returns & Exchanges
At CANNI Official, we want you to be completely satisfied with your professional nail products; therefore, we offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, products that have been opened or used cannot be accepted for return.
Initiate Your Request
Contact our customer support team via email with your order number and clear photos of the items you wish to return to receive a Return Authorization.
Secure Packaging
Carefully pack the unopened gel polishes or nail tools in their original boxes with adequate cushioning to prevent leakage or damage during transit.
Ship the Package
Affix the provided return label or ship the package to our designated warehouse address using a trackable shipping service.
Refund Processing
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing